Refunds and Cancellations

Refunds

Scribehost offers an unconditional 30 money-back guarantee on hosting services. Once you create an account with Scribehost, if you choose to cancel your service at any time within the first 30 days of your initial consecutive hosting term, you are entitled to a refund of all payments made, regardless of your reason for cancelling the account.

Example:
new account created on October 1; account cancelled any time before October 30: full refund given
new account created on October 1; monthly payment made; account renewed on November 1; monthly payment made; account cancelled on November 3: refund given for month of November ONLY

Cancellations

Any Scribehost client may cancel their hosting account at any time. There is no minimum notice required to avoid being billed for additional services, as long as the account is current. There is no charge to cancel an account. However, the amount of money that can be refunded may vary.

If you decide to cancel your Scribehost account and you have paid for more than one month's worth of hosting, you are entitled to a partial refund as long as you have maintained your account in good standing. When you cancel your account, you will be refunded for any months you have not yet used, or have used less than half of, whichever is smaller. Setup fees and referral bounties are nonrefundable.

Example:
account created in October; payment made for one year; account cancelled on July 10; refund given for 3 months (July, August, and September)
account created in October; payment made for one year; account cancelled on July 19; refund given for 2 months (August and September)

If you have not maintained an account in good standing1 or if you have submitted an excessive amount of support tickets2, the amount of payments that can be refunded varies. You can contact Scribehost's billing department to ask if you are eligible to receive any refund, and if so, how much, before cancelling your account.

Nonrefundable Fees

Monies collected for design, development, domain registration, or other services are nonrefundable.

In good standing means that you have not violated the Scribehost terms and conditions of use, that you have no overdue invoices or chargebacks, and that your account has never been suspended.
Excessive amount of support tickets is defined as more than six newly-created or re-opened support tickets per month, average, for accounts that have been active for three months or longer. Posts in the support forums do not count toward this figure.